Privacy Policy

Tawsil Logistics respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you interact with our website and services.

1. Information We Collect

We collect information in the following ways:

• Contact Form Data: When you submit a contact form or inquiry about our same-city courier services, we collect your name, email address, phone number, business details, and any message content you provide.
• Service Request Information: If you request a logistics consultation or quote, we may collect details about your delivery requirements, locations, frequency, and business type to diagnose your logistics challenges.
• Website Usage Data: We may use analytics tools to collect non-personal information about how you interact with our website, including pages visited, time spent, and referral sources. This helps us improve our diagnostic content and user experience.
• Cookies and Similar Technologies: Our website may use cookies to remember your preferences and improve site functionality. These are typically session-based and non-tracking in nature.
• Automatically Collected Data: Your IP address, browser type, device type, and operating system may be collected automatically when you visit our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our logistics solutions.
• To diagnose your delivery pain points and propose tailored same-city courier services.
• To send you relevant updates, newsletters, or service information (only with your consent).
• To improve our website content, navigation, and diagnostic tools based on user behavior.
• To comply with legal obligations and protect against fraud or misuse.
• To analyze website performance and user engagement patterns.

3. Legal Basis for Processing

We process your personal data based on:

• Legitimate Interest: To provide and improve our logistics services and website.
• Consent: When you voluntarily submit a contact form or subscribe to communications.
• Legal Obligation: To comply with applicable Egyptian and international data protection laws.
• Contract Performance: To fulfill service requests and logistics consultations you initiate.

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and customer support. These processors are bound by confidentiality agreements.
• Legal Requirements: Law enforcement or government authorities if required by Egyptian law or court order.
• Business Partners: If you request a service that requires coordination with partner logistics providers, we may share relevant delivery details with those partners only as necessary.

We ensure all third parties maintain appropriate data protection standards consistent with this policy.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact form submissions and inquiry data are retained for up to 2 years to support service follow-up and improve our diagnostic process.
• Analytics data is typically retained for 12 months.
• If you request deletion, we will remove your data within 30 days, except where legal obligations require retention.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
• Data Portability: Request your data in a portable format where applicable.

To exercise any of these rights, contact us at hello@augretzdessaisons.com or call +20 10 0943 4310.

7. Security Measures

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

Our website may use cookies to enhance your experience. Most cookies are non-essential and session-based. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. We do not use tracking cookies for third-party advertising purposes.

9. Children's Privacy

Our services are directed at business owners and professionals in Cairo and are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete such data promptly.

10. International Data Transfers

Tawsil Logistics operates in Egypt and Alexandria. If your data is transferred outside Egypt for processing by service providers, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

11. Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

• Email: hello@augretzdessaisons.com
• Phone: +20 10 0943 4310
• Website: augretzdessaisons.com

12. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date below and, where appropriate, by sending you an email notification. Your continued use of our website and services constitutes acceptance of the updated policy.