Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using the Tawsil Logistics website (augretzdessaisons.com) and engaging with our same-city logistics and courier services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services. We reserve the right to modify these terms at any time, and your continued use of the site constitutes acceptance of any changes.

2. Description of Services

Tawsil Logistics provides diagnostic logistics planning and same-city courier solutions for business owners in Cairo and surrounding areas. Our services include:

• Logistics assessment and diagnostic consultation to identify delivery pain points
• Organized same-city courier and delivery coordination
• Route planning and package tracking support
• Courier service recommendations and logistics workflow optimization

Service availability and specific offerings are subject to location, capacity, and operational feasibility. We will communicate service scope and limitations at the point of engagement.

3. Permitted Use of Website and Services

You agree to use the Tawsil Logistics website and services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content or disrupting normal flow of dialogue within our services
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the integrity or performance of the website or third-party services
• Attempting to circumvent security or authentication measures
• Using automated tools, bots, or scrapers to access or extract data without authorization

4. Intellectual Property Rights

All content on the Tawsil Logistics website—including text, graphics, logos, images, diagnostic frameworks, service descriptions, and layout—is the property of Tawsil Logistics or its content suppliers and is protected by international copyright and intellectual property laws. You may view and print content for personal, non-commercial use only. You may not reproduce, distribute, transmit, modify, or create derivative works from any content without explicit written permission from Tawsil Logistics.

5. User-Provided Information and Content

When you provide information to Tawsil Logistics—such as business details, delivery requirements, or logistics challenges—you grant us the right to use that information to deliver our services, improve our offerings, and communicate with you about your account. We will handle your information in accordance with our Privacy Policy. You remain responsible for the accuracy and legality of any information you provide.

6. Disclaimers and Limitations of Warranty

The Tawsil Logistics website and services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the website's operation or the information, content, or materials included on the website. To the fullest extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website or its servers are free of viruses or harmful components
• Our diagnostic recommendations will eliminate all delivery failures or guarantee specific outcomes
• Courier services will be completed without delay or loss

Logistics operations depend on multiple factors beyond our direct control, including traffic conditions, third-party courier performance, and client compliance with recommended workflows. While we provide structured planning to reduce failures, we cannot guarantee zero-failure delivery outcomes.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Tawsil Logistics and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the website or services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from these terms or your use of the website or services shall not exceed the amount you paid to Tawsil Logistics in the twelve months preceding the claim, or one hundred Egyptian pounds (EGP 100), whichever is greater.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability, so these disclaimers may not apply to you in full.

8. Third-Party Links and Services

The Tawsil Logistics website may contain links to third-party websites, services, or resources. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party sites. Your use of third-party services is governed by their terms and policies, not ours. We are not liable for any harm or loss resulting from your use of third-party links or services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Tawsil Logistics, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your use of the website or services
• Your violation of these Terms of Service
• Your violation of any applicable law or third-party right
• Your provision of inaccurate or unlawful information

10. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles. You agree that any legal action or proceeding arising from these terms or your use of the website shall be brought exclusively in the courts located in Alexandria, Egypt, and you consent to the jurisdiction and venue of such courts.

11. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Tawsil Logistics regarding your use of the website and services, and supersede all prior agreements, understandings, and negotiations, whether written or oral.

13. Changes to Terms

Tawsil Logistics reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website and services following the posting of revised terms means you accept and agree to the changes. We encourage you to review these terms periodically to stay informed of any updates.

14. Contact Us

If you have questions about these Terms of Service, or if you wish to report a violation, please contact us: